Empowering Leaders: Coaching Journey with Elatra

Customer Story

Industry
Fintech IT company
Headquarters
Cyprus
Company size
2000+ employees

The Challenge

The company Exness Group employs over 2000 mostly remote employees who work globally across multiple countries. According to the company's growth, L&D recognized the need to nurture its talent development strategy by addressing several challenges faced by its managers and employees:

1

Bridging the Management Gap and Empowering New People Leaders
Recognizing a skills gap among 300 managers, the need arose to enhance essential leadership skills to bridge this gap. Managers, especially newly appointed ones, needed guidance in leading teams, particularly remote ones to maintain engagement and connection among team members. Managers also required support to navigate their everyday leadership challenges effectively in order to stay motivated and drive their own and team’s performance.
2

Effective Change Management and Internal Career Support
In the context of ongoing restructuring, effective change management became crucial to facilitate smooth transitions and alleviate employee stress. Exness Group recognized the need for a structured approach to help employees adapt, remain resilient, and stay productive.

Additionally, the company saw the importance of supporting career development, particularly for employees transitioning into new roles. A comprehensive coaching program was essential to provide guidance, help employees navigate internal career moves, build new competencies, and achieve their professional goals within the company.

"In Exness we believe that managers have true power to influence company performance in a good or bad way, that’s why we invest a lot of resources in developing our managers. Coaching is becoming one of the key elements of Exness leadership development framework, as we believe this format better helps to solve individual leadership challenges than let say classic leadership training program.

Before partnership with Elatra we used to have a pool of proven external coaches, but it has limited capacity and no opportunity to automate and monitor this work. So as soon as we realized that it will be more coaching for our managers, we decided that we need a more systematic and comprehensive solution."

Maria Komarova

Talent Development Manager at Exness Group

The Solution

To meet Exness's needs, we proposed a comprehensive solution utilizing 1:1 bespoke coaching sessions on the Elatra platform.

We provided our customer with access to the platform that covered the full coaching cycle — from an intake questionnaire that helped identify people's main challenges and matched them with relevant coaches, to conducting 1:1 sessions and evaluating results. This solution was designed to be convenient for both employees and L&D professionals, as it allowed managing all stages of coaching in a single interface, saving time and effort, and measuring results from the very first session.

Over the course of four months, every employee was engaged in six individual coaching sessions tailored to their specific goals and challenges. The Elatra platform facilitated this process by providing a content library to enhance the coaching experience.

Key results

General Coaching Experience

For the majority of participants, coaching was a new tool, with 81% experiencing coaching for the first time.

An impressive 95% of respondents found coaching to be a relevant tool for their personal and professional development, indicating a strong alignment with their needs and expectations.

The entire program received high satisfaction ratings: 4.8/5 for session helpfulness and 4.9/5 for coach effectiveness.

Goal Achievement

All respondents (100%) reported making progress towards their goals.

Managers observed significant improvements in their ability to lead remote and hybrid teams. Key areas of progress included maintaining engagement and connection among remote employees, as well as addressing feelings of disconnection and lack of support.

Employees highlighted significant enhancements in communication skills, confidence, and emotional intelligence, all of which are vital competencies in the workplace.

Career Aspirations and Performance

All respondents (100%) noticed progress towards their career aspirations. These achievements included success in their current roles, deepened professional expertise, and even receiving promotions, and transitioning to managerial roles.

All respondents (100%) reported improvement in performance, productivity, and motivation, with 94% experiencing from moderate to significant improvement in performance, 77% seeing from moderate to significant improvement in productivity and 88% noticing from moderate to significant improvement in motivation.

User Experience of the Elatra Platform

Participants highly rated the usability of the Elatra platform, with 89% finding it easy to use and feeling adequately informed through its communication channels.

Additionally, 100% of participants found the shared resources on Elatra helpful, contributing to the overall positive coaching experience.

Summary

The pilot coaching program not only met but exceeded expectations, demonstrating the profound impact of tailored coaching on individual and organizational performance.

By introducing employees and managers to coaching with Elatra, the company successfully laid the foundation for scaling a sustainable coaching culture, fostering a more engaged, skilled, and motivated workforce.

4.9
Average coach effectiveness score
95%
Found coaching relevant for their personal and professional development
100%
Managers reported making progress towards their goals
94%
Managers reported from moderate to significant improvement in performance as a result of coaching
88%
Managers reported from moderate to significant improvement in motivation as a result of coaching
89%
Found Elatra platform easy to use and feeling adequately informed through its communication channels

"I am 100% satisfied with the pilot results! I participated in it by myself as coachee, so I can also speak from the user perspective here. I personally was very excited about my coach. I think it was a perfect match, and I heard the same impressions from other employees as well about their coaches.

Another important aspect I was focused on is platform UI/UX, as I am ‘UI/UX freak’, I can be easily disappointed in a vendor if their UI/UX is subpar. Fortunately, this is not Elatra case, as the platform interface really helps to make coaching experience easy and accessible. And as a result I am happy that now with the new coaching platform we are able to promote coaching to a wider audience, integrate it in other learning experiences, monitor progress etc. Which was difficult to do with the limited pool of freelance coaches (regardless of their qualification and quality, which was really high and we are thankful to them)."

Maria Komarova

Talent Development Manager at Exness Group

Feedback from Employees

"I felt very comfortable sharing my experiences and challenges with a coach. Her approachability and openness created a safe space for me to discuss sensitive topics related to my role as head of department."

"My coach guided me to be brave to resolve conflicts between my team and another team, which I practiced and helped a lot."

"I found the focus on personal growth particularly beneficial. It allowed me to see opportunities for improvement and development in areas where I may not have previously considered."

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